Brokerize Privacy Policy
Brokerize · developed and operated by Prime Softworks · Last updated 19 October 2026
Brokerize is a property listing, lead and messaging platform for real-estate brokerage companies and brokers in Egypt. This policy explains what we collect, why, who can see it, which companies process it for us, how long we keep it and how you can delete it. It covers the Brokerize Android and iOS apps, the Brokerize WhatsApp listing service and the Brokerize backend.
1. Information we collect
Information you give us
| Data | When | Why |
|---|---|---|
| Full name, mobile number, email address | Registration | To create and identify your account. Your mobile number is your login and receives verification codes on WhatsApp. |
| Password | Registration | To sign you in. It is stored only as a one-way hash by our authentication provider and is never sent to you in a message. |
| Photos of the front and back of your national ID card | Registration (required) | To verify that applicants are real brokerage professionals before access is granted. |
| Company name, commercial register and tax card documents, company logo, team size | Company registration | To verify the brokerage before approving it. The logo is shown with your company's listings. |
| Profile photo (optional) | Any time | Shown to other users next to your name. |
| Property listings: photos, description, price and payment plan, area, location (chosen from a list of areas), unit details | When you add a unit in the app or send it to our WhatsApp number | To publish your inventory to other brokers on the platform. |
| Chat messages: text, photos, files and shared listings | When you message another user | To deliver them to the recipient and show your conversation history. |
| Questions you ask the Brokerize AI assistant and its replies | When you use the assistant | To find matching listings and keep your conversation history. |
| Reports you submit and users you block | When you use Report or Block | To review objectionable content and stop unwanted contact. |
Information collected automatically
- Account identifiers: an internal user ID that links your data.
- Push notification token: a device identifier issued through Expo (and Google Firebase Cloud Messaging on Android). It is only collected if you allow notifications, and turning notifications off in Settings clears it.
- Activity in the app: which listings you view, open, favourite or ask about, your property searches (including AI-assistant searches) and the leads they create, your online status and language.
- Technical logs: our hosting provider records standard request information (such as IP address and time) for security and troubleshooting.
We do not collect your device's location, your contacts, your calendar or your microphone. Brokerize contains no advertising and no third-party analytics or tracking SDKs, and we do not sell your personal information.
2. How we use it
- To run your account and your company's workspace, and verify brokers and companies before approving them.
- To show your listings to other brokers and match buyers' requests to listings.
- To deliver chats, notifications and WhatsApp verification and account messages.
- To show listing owners who is interested in their units (see section 3).
- To answer AI-assistant questions and read listings sent to our WhatsApp number.
- To detect duplicate listings, moderate reported content, prevent abuse and keep the service secure.
3. What other users can see
Brokerize is a shared marketplace for brokers, so some of your information is visible to other signed-in users:
- Your listings: photos, price, location and details, together with your name, company, profile photo and mobile number (so brokers can call, WhatsApp or chat with you).
- Your interest in a listing: when you view a listing, or your search or AI-assistant request matches it, the listing's owner and their company administrator can see your name, mobile number, email address and profile photo as an interested lead, and may be notified.
- Your messages: only the person you are chatting with.
- Your company team: your company administrator can see the members of the company, including their ID card photos, and the company's listings and leads.
Your ID card photos and your company's commercial register and tax card are stored in private storage. Only you, your company administrator and Brokerize administrators can open them, through links that expire. Brokerize administrators can also review AI-assistant conversations and reported content in order to operate, support and moderate the service.
4. Service providers
These companies process data on our behalf, only to provide their service to us:
| Provider | Purpose | Data involved |
|---|---|---|
| Supabase | Database, authentication and file storage | All account, listing, document and message data |
| Vercel | Backend hosting | Requests and technical logs |
| OpenAI | AI assistant replies, understanding locations and searches, reading listings sent on WhatsApp, matching similar listings | Your assistant questions and conversation, listing text, WhatsApp listing messages |
| Hugging Face, OpenRouter, Groq | Backup AI models and image/text similarity used to match listings and detect duplicates | Listing text and listing photos, search text |
| WhatsApp gateways: WaSender, PrimeWA, Twilio and Odeer | Sending verification codes and account messages, and receiving listings you send to our WhatsApp number | Your mobile number, the message text and any photos you send |
| Expo (and Google Firebase Cloud Messaging on Android) | Delivering push notifications | Push token and notification content |
We may also disclose information when the law requires it.
5. How long we keep it
We keep your information while your account exists. When you delete your account (section 6) we delete it, except for:
- Security and audit records: a log of account and listing actions (for example "listing approved") that can include your name. We keep it to prevent fraud, investigate abuse and resolve disputes.
- Moderation records: reports you made, or that were made about you or your content.
- Listings that belong to a company: if you are a sales member, the units you added belong to your company and are transferred to its administrator.
- Backups and provider logs: encrypted backups and our providers' logs may hold deleted data for a limited time until they are overwritten.
6. Deleting your account
You can delete your account and its data at any time:
- In the app: Settings → Delete Account.
- On the web, without the app: brokerize-be.vercel.app/delete-account.
Deletion permanently removes your profile and login, your ID card photos and profile photo, your notifications, favourites, AI-assistant conversations and searches, the leads that show your interest in other listings, your WhatsApp listing conversations, and your chats. Deleting a chat removes it, and the files you sent in it, for both people in the conversation. If you are a freelancer, your listings and their photos are deleted too. If you are a company administrator and the only remaining member, your company, its documents, logo, listings and their photos are deleted. An administrator who still has team members must remove them first. Deletion cannot be undone.
7. Security
All data travels over encrypted (HTTPS) connections. Identity and company documents are kept in private storage and opened only through expiring links. Passwords are stored only as hashes. Access to data is limited to the people described in this policy. No system is perfectly secure, but we work to protect your information and will notify affected users of a breach where the law requires it.
8. Children
Brokerize is a professional tool for adults working in real estate. It is not intended for anyone under 18, and we do not knowingly collect their information.
9. Your rights
You can see and correct most of your information in the app (Profile Details), delete your account as described above, and turn off notifications in Settings. To request a copy of your data, a correction you cannot make yourself, or deletion of specific data without deleting your account, email us and we will respond within 30 days.
10. Changes to this policy
When we change this policy we update the date at the top. Material changes are announced in the app.
11. Contact
Brokerize is developed and operated by Prime Softworks. Questions about privacy or
your data:
Email: ahmed@primesoftworks.com
See also our Terms of Use and the account deletion page.