Brokerize Support

Help for brokerage companies using Brokerize

Brokerize is a property listing and lead management platform for real estate brokerage companies. Add your inventory, record buyer leads, match them to available units, and manage your sales team — in English or Arabic.

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Common questions

I registered but I can't sign in.

New brokerage registrations are reviewed before access is granted. You will be able to sign in once your company has been approved. If it has been more than a couple of business days, email us.

How do I add a property?

Tap the + button in the centre of the tab bar, fill in the unit details and add photos.

How do I add members of my sales team?

Company administrators can add and remove sales users from Settings → Company Management.

How do I change the app language?

Settings → Language, then choose English or العربية. The app supports right-to-left layout throughout.

I forgot my password.

Tap Forgot Password? on the sign-in screen. A verification code is sent to your registered mobile number.

How do I delete my account?

Settings → Delete Account, or without the app on our account deletion page. This permanently removes your account and its data and cannot be undone. If you are a company administrator with team members, remove them first.

How do I report a user, listing or message, or block someone?

Use Report on a listing, in a chat's menu, or on a chat message or AI reply (long-press). Use Block in a chat's menu to stop messages both ways. Reports go to the Brokerize team for review.

Who can see the units I publish?

Units you publish are visible to other brokers on the platform, with your name, company and phone number. Your statistics and private messages are not. See our Privacy Policy for detail.

Reporting a problem

When reporting a bug, it helps to include your registered mobile number, the device you are using, and what you were doing when the problem occurred.